The Cabinet has approved a Bill that promises time-bound delivery of services such as passports, tax refunds, pensions and birth and death certificates to the citizens, and stipulates a penalty of 250 per day against errant government officials. The Right of Citizens for Time-Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011, approved by the cabinet on Thursday, makes it mandatory for all government departments and public authorities to publish Citizens' Charter stating the time within which specific services will be provided. Each department will also have to provide for a grievance redressal mechanism for non-compliance of the charter's provisions. The proposed legislation lays down a penalty extending up to 50,000 against an official who fails to provide the service.

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