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Jun 11, 2021
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New Income Tax Site: Ill-timed launch of heavy, data guzzling site frustrates return filers
In order to file his Income Tax Return (ITR), Amit (name changed) opened the e-filing site on June 9, 2021. While typing the URL, the browser auto filled the address of the old income tax site. Instead of redirecting to the new e-filing site, the homepage of the old site opened. However, on clicking the “Login Here” button, the message – “Please visit the new e-filing portal ‘incometax.gov.in’ appeared on the screen.
So, he opened the new e-filing site by carefully typing the URL. Curious about the newsite, he glanced through the home page to know the new features and view the guided tour of the new portal video.
wever, when he tried to log in, after taking much time, the login page failed to open. Amit was using the WiFi Hotspot of his mobile having a quota of 1.5GB per day, which he usually finds sufficient to meet his requirement for Work From Home (WFH) and using social media sites. To his dismay, however, Amit got a message that 50 per cent of his high-speed quota of 1.5GB data was used up within a few minutes of opening the new e-filing site.
Amit not only failed to login and file his ITR, but his quest to file ITR also hit his WFH hard.
Expressing his opinion, CA Karan Batra, Founder and CEO CharteredClub.com, said, “Such a heavy site being made live in the peak season with so many bugs and errors is not something which the taxpayers will appreciate.”
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