The new income-tax (I-T) portal launched on June 7, which promised to be a gamechanger, continues to be plagued by glitches. Taxpayers and tax professionals find that they are unable to log in, or if at all they do manage to log in, they are unable to carry out transactions—be it uploading a relevant form or replying to a notice from the I-T department.
A day after the launch, finance minister Nirmala Sitharaman took cognisance of the various grievances pouring out on social media and passed on the message to Infosys, the tech service provider. However, as of now, taxpayers find themselves in troubled waters.
One of the most common and immediate complaints is that overseas remittances are held up because Forms 15CA and 15CB cannot be uploaded. The former is a declaration made by the remitter that tax has been deducted at source on payments made to the non-resident.